The problem
Volvo Trucks North America (Volvo Trucks) is recalling certain 2023-2025 VNR Electric trucks. The high voltage battery may contain loose hardware, which can create a short circuit inside the battery cells.
The risk
A high voltage battery that short circuits increases the risk of a fire.
The fix
Dealers will replace the batteries, free of charge. Owner letters were mailed April 24, 2025. Owner letters will be mailed on or before August 25, 2025, for the additional vehicles added on July 22, 2025. Owners may contact Volvo Trucks' customer service at 1-800-528-6586. Volvo Trucks' number for this recall is RVXX2501.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 25V055000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.