The problem
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2019-2020 LFS commercial buses. The driver's door windows may have been built with the prime glazing manufacturer DOT code mark missing. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
The risk
A missing DOT code mark may result in the window being replaced with an incorrect type of glass, reducing visibility and increasing the risk of a crash.
The fix
Nova Bus will replace the glass panels, free of charge. Owner notification letters were mailed January 20, 2026. Owners may contact Nova Bus customer service at 1-450-472-6410. Nova Bus' number for this recall is CR5805. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 30, 2026.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 25V696000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.