The problem
International Motors, LLC (International) is recalling certain 2026 IC Bus CECB buses. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
The fix
Dealers will inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 16, 2026. Owners may contact International's customer service at 1-800-448-7825. International's number for this recall is 25527. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 9, 2026.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized IC Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 25V880000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.