Contacts
Possibility that special pitman arm with slightly larger serrated hole than standard pitman arm was inadvertently installed on subject vehicles. In case of an over-toleranced hole combined with an under-toleranced steering sector shaft, arm would not be tightened onto taper before nut bottomed out, thus leaving arm loose on serrations. Before failure occurs, extreme looseness in steering will be observed by driver. (Correct by inspection and installation of correct arm.)
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Freightliner dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 68V086000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.