The problem
The involved vehicles may have been built with left door lock assemblies that contain pawl spring retainers that were not produced to engineering specifications. Consequently, the spring could break, causing the latch pawl to disengage from the latch cam.
The fix
Dealer will inspect and, if necessary, install a new pawl spring and correct the flange alignment, without charge.
Contacts
Vehicle description: passenger vehicles.System: structure; door assembly, latches and hooks.Consequences of defect: should disengagement occur while vehicle is in motion,the door could open and a passenger could fall from the vehicle and beseriously injured.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 77V045000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.