The problem
During vehicle assembly the following may not have been sufficiently tightened: the four setscrews securing the steering rack mounting frame to the sub-frame; four nuts and bolts securing engine front mount cross-members to the sub-frame; two setscrews securing the inner ball joint bracket to the steering rack; and three countersunk setscrews securing the steering wheel to its hub.
The fix
The dealer will tighten bolts and screws to the proper specifications, at no cost to owner.
Contacts
Vehicle description: passenger vehicles.System: steering; connections, setscrews.Consequences of defect: should any of these bolts or setscrews become loose ordetached, impaired steering or complete loss of steering control could occur.This could lead to a vehicle accident.Note: in the early stages, this defect may be detected by a knock or rattleemanating from the front of the car or steering mechanism.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Rolls-Royce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 77V089000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.