The problem
On the involved vehicles, tempered glass may have been installed in the rear doors instead of laminated glass. This constitutes a non-compliance to federal motor vehicle safety standard no. 217, "Bus window retention and release". One purpose of the standard is to minimize the likelihood of occupants being ejected from a bus in the event of a collision.
The fix
Dealer will install laminated glass in place of tempered glass in the rear door, without charge to owner.
Contacts
Vehicle description: light trucks.System: visual; rear door windows.Consequences of defect: in the event of a collision, tempered glass is moreeasily shattered and passengers could be ejected from the vehicle and beseriously injured.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 77V197000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.