The problem
On the involved vehicles, the roller bearing inside the steering gear box could become dislocated. This could cause looseness and excessive play in the steering system.
The fix
Dealer will install a lock plate to ensure that the roller bearing stays in its designed position, without charge to owner.
Contacts
Vehicle description: passenger vehicles.System: steering; steering bearing lock plate.Consequences of defect: this condition could affect steering control, possiblyleading to a loss of vehicle control and an accident.Note: if excessive free play is noticed in the steering system, the vehicleshould not be driven and the dealer should be contacted immediately.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volkswagen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 77V246000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.