The problem
Incorrect head restraints may have been installed on the involved vehicles. This fails to comply with federal motor vehicle safety standard no. 201, "Occupant protection in interior impacts".
The fix
Dealer will replace incorrect head restraints with improved head restraints.
Contacts
Vehicle description: passenger vehicles.System: interior; head restraints.Consequences of defect: in the event of an accident, inadequate head restraintscould result in serious head injuries.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chevrolet, Pontiac dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 78V115000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.