The problem
The windshield wiper drive linkage on the affected vehicles may fracture due to metal fatigue as a result of repeated flexing of the drive arm across a stress sensitive area. This condition will render the windshield wiper system inoperative.
The fix
The dealer will install an improved windshield wiper linkage without cost to owner.
Contacts
Vehicle description: passenger vehicles.System: visual; windshield.Consequences of defect: an inoperative windshield wiper system would adverselyaffect driver visibility in poor weather conditions. This could contribute to avehicle accident.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 78V167000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.