The problem
The wiper arms could separate from the pivot shafts, rendering the wipers inoperative.
The fix
Dealer will replace the windshield wiper arms, pivot assemblies and certain wiper linkage components without charge to owner.
Contacts
Vehicle description: passenger vehicles.System: visual; windshield wipers, arm and pivot shaft.Consequences of defect: wipers may fail during vehicle operation in severeweather conditions. This may cause poor visibility and could lead to a vehicleaccident.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 78V176000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.