The problem
The tilt steering columns on the involved vehicles contain in-process temporary alignment pins rather than the permanent press-fit pivot pins. The temporary pins are slightly undersized and could separate from the steering column during vehicle operation. This can cause steering wheel lockup.
The fix
The dealer will install a permanent pivot pin in the steering column without charge to owner.
Contacts
Vehicle description: passenger vehicles.System: steering; steering column, tilt.Consequences of defect: steering wheel lockup can cause loss of vehicle controland an accident.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 78V186000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.