The problem
The bolts which attach each left and right side front ball joint to the upper wishbone, may not have been sufficiently tightened during assembly. This could cause the ball joint to separate from the wishbone.
The fix
The dealer will tighten the ball joint bolts to the correct specifications at no cost to owner.
Contacts
Vehicle description: vans.System: suspension; front ball joint bolts.Consequences of defect: separation of the ball joint from the wishbone couldcause loss of vehicle control and a vehicle accident.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volkswagen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 79V270000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.