The problem
Windshields may have been installed on these vehicles without the application of a butyl primer on the mounting surface of the glazing. The primer is required to ensure adequate retention of the windshield to its opening flange. This constitutes a non-compliance with federal motor vehicle safety standard no. 212, "Windshield mounting".
The fix
Dealer will reinstall the windshield correctly without charge to owner.
Contacts
Vehicle description: passenger vehicles.System: visual; windshield retention.Consequences of defect: in the event of an accident, the windshield may becomedisplaced and the chances of passenger injury would be increased.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 79V272000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.