The problem
Roof hatches may be propped open to allow for fresh air ventilation. The prop mechanism was designed to disengage when full opening of the hatch is required to exit. The release button that disengages the prop mechanism may require excessive force to release, which fails to conform to the requirements of federal motor vehicle safety standard no. 217, "Bus window retention and release".
The fix
Newly designed prop mechanisms will be installed. Parts will be supplied at no charge and labor will be reimbursed.
Contacts
Vehicle description: intercity buses.System: structure; roof emergency exits.Consequences of defect: in the event of an emergency, safe exit from thevehicle may be impeded. There is an increased risk of passenger injury ifemergency exit through the roof hatches is required.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Motor Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 81V017000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.