Equipment: air conditioner Kenworth recall

The problem

Air conditioning and heating duct hoses could chafe and expose the wire reinforcement. The exposed wire may come in contact with one of the electrical connectors and short out.

The fix

Dealer will replace both the air conditioning and heating hoses at no cost to owner.

Contacts

Vehicle description: trucks.System: cooling; air conditioning and heating duct hoses.Consequences of defect: if wire overheats, hoses could melt, possibly resultingin fire and personal injury.Note: if a burning smell or smoke is noticed while vehicle is in operation, thevehicle should immediately be brought to a safe stop and the engine shut off.Vehicle should not be driven until the hoses have been fixed.

What to do

1. Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
2. Call a dealer. Any authorized Kenworth dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 83V078000.
3. Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
4. Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.