The problem
A bolt may not have been fully tightened on the pitman arm and retaining screws may not have been installed or may not have been fully tightened. The pitman arm could separate from the steering shaft.
The fix
A retainer will be installed, or the pitman arm will be replaced, if loose.
Contacts
Vehicle description: heavy trucks equipped with sheppard model 392 steeringgear systems.System: steering; pitman arm.Consequences of defect: loss of steering would result, possibly causing anaccident.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Freightliner dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 84V021000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.