The problem
The rack and gear type latch assembly of the emergency doors can be overstressed by misuse of the inside door handle, making the gears subject to failure. Consequence of defect: it is possible for these gears to fail when the door is closed, making it impossible to open the emergency door. This could result in passengers being trapped in case of emergency.
The fix
Install complete new latch assemblies with metal gears to replace the nylon material.
Contacts
Vehicle description: school bus with gvwr greater than 10,000 pounds. System: emergency door latch assembly.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 85V017000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.