The problem
Left or right cab step may crack in its welded area due to flexing of the step during entering and exiting. Consequence of defect: as the cracks extend, the tubular step could partially collapse and break without warning to the user, and could result in personal injuries.
The fix
Install a reinforcement brace if no cracks are found. In addition, replace step if cracks are present.
Contacts
System: cab step. Vehicle description: heavy duty trucks with sleeper cab.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 86V008000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.