The problem
Steering shaft assemblies contain lower shafts of insufficient length for proper attachment to the shaft insulator flange. Consequence of defect: shaft could separate, resulting in total loss of steering control and a possible accident.
The fix
REPLACE STEERING SHAFT ASSEMBLY, AS NECESSARY.
Contacts
System: steering shaft assembly. Vehicle description: passenger cars.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 86V144000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.