The problem
Opening the roof hatch past 90 degrees can disengage the hinge pin retainer ring allowing the hinge pins to work out.
The risk
Roof hatch could separate from the bus and injureindividuals in the vicinity.
The fix
Install two hinge pins to prevent roof hatch separation.
Contacts
System: roof hatch.Vehicle description: buses and school buses with emergency roof exists.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 87V096000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.