Visibility: glass, side / rear Thomas recall

The problem

The center actuator that releases two catches via two pull rods can become non-functional from poor or improper maintenance, lack of lubrication, corrosion, or a combination all three causes.

The risk

When the center actuator is non-functional, the windowis very difficult to open, and would not function as an emergency exit in caseof a vehicular accident.

The fix

Remove the old center actuator and install an improved actuator.

Contacts

System: rear push-out window.Vehicle description: buses and school buses with rear push-out windows foremergency egress.

What to do

1. Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
2. Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 92V013000.
3. Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
4. Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.