The problem
The handle of the emergency brake contains a torsion spring which is designed to ensure that the locking mechanism remains firmly engaged upon application of the emergency brake. Some of these springs may have been improperly installed.
The risk
An improperly installed spring can cause the emergencybrake to release. If the vehicle is not properly secured, it could set itselfin motion and cause an accident.
The fix
Dealers will install a longer tension spring to provide sufficient tension.
Contacts
System: emergency brakes.Vehicle description: passenger van.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volkswagen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 93V138000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.