The problem
Contact may occur between the windshield wiper motor and a huck bolt collar which causes a gear within the motor to fracture resulting in complete failure of the windshield wiper system.
The risk
Failure of the windshield wiper system reduces the operator's road vision in inclement weather and could result in a vehicle accident.
The fix
Dealers will remove and replace the windshield wiper motor and remove the huck bolt and replace it with a pull-type rivet.
Contacts
System: visual systems; windshield wiper; motor. Vehicle description: medium duty non-sleeper cab trucks equipped with optional electric windshield wipers. Note: if your vehicle is presented to an authorized dealer on an agreed upon service date and the remedy is not provided within a reasonable time and free of charge or the remedy does not correct the defect or noncompliance, please contact freightliner service center at 1-503-735-8000. Also, contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Freightliner dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 94V010000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.