The problem
These steering wheels and include a universal joint which is attached to steering shafts and secured by locking bolts. The universal joint's upper locking bolt was not sufficiently torqued during manufacture, and can eventually loosen.
The risk
If the upper locking bolt holding the steering assembly's universal joint loosens, it can render the steering system inoperative and cause an accident.
The fix
Dealers will remove the present universal upper locking bolt, install a new one, and torque it to specifications.
Contacts
System: steering; wheel and column.Vehicle description: passenger vans equipped with impact collapsible steeringwheel.Note: if your vehicle is presented to an authorized dealer on an agreed uponservice date and the remedy is not provided within a reasonable time and free ofcharge, or the remedy does not correct the defect or noncompliance, pleasecontact volkswagen at 1-800-822-8987. Also, contact the national highway trafficsafety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volkswagen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 94V058000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.