The problem
A decal warning of the potential danger in using starting fluid to start the engine was omitted.
The risk
Ignition of the starter fluid by the heating element can result in an explosion causing engine damage and personal injury.
The fix
Customers will be sent warning decals and installation instructions.
Contacts
System: equipment; other labels.Vehicle description: transit and school buses equipped with caterpillar 3116 engine or hercules cng engine that utilize and electrical preheating element. Note: if you do not receive the warning decals or the warning decals do not correct the defect, please call thomas built service center at 1-910-889-4871. Also, contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 94V092000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.