The problem
The aluminum rear spring shackle brackets have developed cracks which can lead to separation of the brackets from the frame rail.
The risk
The suspension can drop down on one side, causing a reduction of steering control which could result in an accident.
The fix
DEALERS WILL REPLACE THE SPRING BRACKETS.
Contacts
System: suspension; independent front; attaching mechanism; spring; coil. Vehicle description: heavy duty trucks and truck tractors. Note: if the vehicle is presented to an authorized dealer on an agreed upon service date and the remedy is not provided free of charge within a reasonable time or the remedy does not correct the defect, please contact western star at1-604-868-6222. Also, contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Western Star dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 94V221000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.