The problem
The metal housing of the safety belt retractors on automatic locking retractor/emergency locking retractor safety belts can become deformed preventing extension and/or retraction of the belt.
The risk
Passengers would be unable to extend or retract their safety belts and would be at a risk of injury in the event of an accident.
The fix
Dealers will install a hardened washer which will decrease the possibility of deformation of the safety belt retractor. Damaged retractors will be replaced.
Contacts
System: interior system; active restraints; belt retractors. Vehicle description: transit and school buses. Note: if the vehicle is presented to an authorized dealer on an agreed upon service date and the remedy is not provided free of charge within a reasonable time, please contact thomas built at 1-910-889-4871. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V004000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.