The problem
The glass tempering process on the right hand rear door windows was not correctly performed. This does not meet the requirements of fmvss no. 205, "Glazing materials."
The risk
Consequence of non-compliance: if the window breaks, the glass fragments of the rear windows exceed the size specifications of fmvss no. 205.
The fix
DEALERS WILL REPLACE THE RIGHT REAR DOOR GLASS.
Contacts
System: visual systems; glass; window; door and side. Vehicle description: passenger vehicles. Note: if the vehicle is presented to an authorized dealer on an agreed upon service date and the remedy is not provided free of charge within a reasonable time, please contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V009000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.