The problem
If a passenger tries to exit the lavatory compartment by pushing with his back against the lavatory window and his legs against the lavatory door, the window can separate.
The risk
If the window separates, the occupant can fall through the window and suffer severe and/or extreme injuries.
The fix
Dealers will install a rail in the lavatory compartment window so that lavatory occupants can press against the rail rather than the window, and to help the passenger to keep balance while the vehicle is moving.
Contacts
System: structure; door assembly. Vehicle description: transit buses.Note: if your vehicle is presented to an authorized dealer on an agreed upon service date and the remedy is not provided free of charge within a reasonable time, contact prevost at 1-418-883-3391. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V013000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.