The problem
Straps holding the sleeper upper bunk in the raised position can release without warning.
The risk
If the restraining strap releases suddenly, thebunk falls without warning and can strike an occupant sitting in the lower bunk causing personal injury.
The fix
Dealers will replace the upper bunk retaining straps with an improved automotive safety belt style design strap.
Contacts
System: equipment; bunk sleeper. Vehicle description: trucks equipped with double sleeper bunks. Note: if your vehicle is presented to an authorized dealer on an agreed upon service date and the remedy is not provided free of charge within a reasonable time, contact western star at 1-604-868-6222. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Western Star dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V014000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.