The problem
Quench cracks occurred in the pitman arm pinch bolt during the bolt manufacturing process, causing a weakness in these bolts.
The risk
These cracks can cause the bolts to fracture resulting in a loss of steering control and increasing the potential for a vehicle crash.
The fix
Blue bird will provide replacement bolts for all affected units.
Contacts
System: steering; linkages; arm; pitman. Vehicle description: transit buses. Note: if you have not received the replacement bolts within a reasonable time, contact blue bird at 1-912-825-2021. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Blue Bird dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V036000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.