The problem
If paper or trash falls down the red dot heater vents it could ignite.
The risk
This condition can cause a heater fire and an increased potential for a vehicle accident.
The fix
Dealers will install a wire cage around the heater resistor.
Contacts
System: heater; water; defroster; hose; duct; air. Vehicle description: school and transit buses equipped with "red dot heaters. "Note: if your vehicle is presented to an authorized dealer on an agreed upon service date and the remedy is not provided free of charge within a reasonable time, contact thomas built at 1-910-889-4871. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thomas dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V040000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.