The problem
Staples were used to fasten the step box on the rear corners instead of screws.
The risk
The weight of a person stepping onto the step box could cause the step to break loose and possibly cause personal injury.
The fix
Dealers will install a support kit which consists of two angled brackets and additional screws to support the step box.
Contacts
System: structure; body; entry step. Vehicle description: class "c" mini-motorhomes. Note: if your vehicle is presented to an authorized dealer on an agreed upon service date and the remedy is not provided free of charge within a reasonable time, please contact jayco at 1-219-825-0670. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jayco dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V084000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.