The problem
The webbed belt retractors used to secure a wheel chair in the bus fail when the plastic retractor cover separates allowing the cover to open. This can allow the internal retractor spring to release out of the retractor.
The risk
The retractor could fail to hold an occupant in the event of a vehicle accident.
The fix
Dealers will retrofit the wheel chair securement retractors.
Contacts
Vehicle description: 40 passenger buses with a gross vehicle weight rating of over 30,000 lbs. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time, should contact mci at 1-204-287-4274. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mci dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V122000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.