The problem
One or both of the rear suspension lower spring seats are not securely attached to the shock absorber and can slide lower onto the shock absorber than intended. The rear spring would no longer function to support the vehicle body at its normal height.
The risk
Loss of rear spring support can increase the potential for a vehicle accident if it occurs while the vehicle is moving.
The fix
Dealers will inspect the vehicle to determine whether the rear shock absorbers are from the suspect production. If the shock absorbers are from the suspect production, the shock absorber/spring seat assemblies will be replaced.
Contacts
System: suspension; rear; shock absorber. Vehicle description: passenger vehicles equipped with gas-filled shock absorbers (lot numbers 5c4 and 5c9). Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact hyundai at 1-800-829-9956. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Hyundai dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V163000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.