The problem
The hydraulic lift cylinders are attached to brackets that are welded to the liftgate. The bracket welds can fracture.
The risk
With a broken bracket weld, there is a potential for the liftgate bracket to gradually bend inward allowing the lift cylinder ballstud to disengage.
The fix
DEALERS WILL INSTALL REINFORCEMENT BRACKETS.
Contacts
System: structure; hatchback hydraulic cylinder.Vehicle description: multi-purpose passenger vehicles. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time, should contact mazda at 1-800-222-5500. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mazda dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V164002.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.