The problem
The bolts that attach the front upper control arms to the frame mounting brackets can loosen and fracture at one of the bolt holes causing substantial negative camber and steering pull to the affected side.
The risk
If the driver's side bracket fractured at both bolt holes, the steering control arm can contact the steering column shaft and result in a loss of steering control increasing the potential for an accident.
The fix
Dealers will inspect the torque levels of the four upper control arm mounting bolts, and if any are loose, the brackets will be inspected for damage. If damage is present, it will be repaired.
Contacts
System: suspension; front control arm; upper. Vehicle description: passenger vehicles equipped with a police package option. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time, should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V194000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.