The problem
Leaves and other foreign material can enter through the cowl panel air intake during operation of the front heater and/or air conditioning system resulting in a build-up of material in the plenum. This can lead to noise, odors, or in some cases, ignition of these materials.
The risk
A VEHICLE FIRE COULD OCCUR.
The fix
Dealers will install an additional heater/air conditioning system intake screen.
Contacts
System: heater; defroster; ventilation. Vehicle description: passenger mini-vans. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V222001.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.