The problem
The analog instrument panel cluster on these vehicles could have an internal short circuit disrupting the pass key system, causing failure of the instrument panel gauges and tell-tales, and a possible no-start condition. This does not conform to the requirements of fmvss no. 101, "Controls and displays;" no. 108, "Lamps, reflective devices, and associated equipment;" and no. 208, "Occupant crash protection."
The risk
Consequence of non-compliance: if the short circuit occurs while driving, the instrument panel cluster will go blank, causing loss of gauge function and all teel-tale indicators except for abs, sir, park brake and service engine soon. The loss of all tell-tales for seat belts, turn signals, high beam, hazard, oil pressure, coolant temperature, and others result in noncompliance with these safety standards.
The fix
Dealers will inspect and, if necessary, replace the instrument panel cluster.
Contacts
System: interior; instrument panel electronic message center; fmvss nos. 101, 108 And 208. Vehicle description: passenger vehicles. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact cadillac at 1-800-458-8006. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Cadillac dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V224000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.