The problem
An incompatibility can exist between the mineral oil supplied by castrol and the hydraulic brake system of these vehicles.
The risk
The brake pedal feel can vary, especially following a prolonged period of inactivity and higher pedal pressure may be required. This condition can cause a loss of braking capability and increase the potential for a vehicle accident.
The fix
Dealers will drain the hydraulic system and refill the system with new mineral oil. The affected spare bottles will also be replaced.
Contacts
System: brakes; fluid; hydraulic. Vehicle description: passenger vehicles equipped with an integrated hydraulic braking and load leveling system which functions by the means of pressurized mineral oil supplied by castrol (u.K.) Ltd. Each vehicle is also equipped with a trunk-mounted spare bottle of the same mineral oil. Note: owners who take their vehicles to an authorized dealership on an agreed upon service date and do not receive the free remedy within a reasonable time should contact rolls-royce at 1-201-967-9100. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Bentley, Rolls-Royce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V230000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.