The problem
The inside pipes of the heat exchangers might be subject to cracking.
The risk
With the heater switched on, exhaust fumes from the heat exchanger could enter the passenger compartment. Entry of exhaust fumes into the passenger compartment could, in extreme cases, cause asphyxiation and/or loss of vehicle control.
The fix
Dealers will replace the heat exchanger in these vehicles.
Contacts
System: engine cooling system. Vehicle description: passenger vehicles. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact porsche at 1-800-545-8039. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Porsche dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 95V248000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.