The problem
Equipment description: aftermarket ball joint/control arm manufactured by moog industries. Due to mispackaging, certain ball joint/control arm assemblies were incorrectly placed in the wrong boxes.
The risk
These ball joint/control arm assemblies will not fit into the frame recess without being altered. Also the stud is undersized and will not fit the spindle properly possibly causing a loss of steering control increasing the risk of a vehicle accident.
The fix
Moog will replace the incorrectly packaged assemblies with correct ball joint/control arm assemblies.
Contacts
System: suspension; independent front control arm; upper; ball joint. Equipment description: aftermarket ball joint/control arm assemblies for use on 1988 through 1993 ford festiva model vehicles. Owner notification: distributors/dealers have already been notified of the problem and customers will be notified shortly. Note: owners who do not receive the correct assemblies free of charge within a reasonable time should contact moog at 1-314-385-3400. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96E017000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.