The problem
Under certain conditions, the climate control blower does not operate as intended. The blower could (1) stick on "high;" (2) operate erratically with blower output varying between no blower and maximum blower; or (3) not operate at all due to malfunction of the temperature control module.
The risk
Blower malfunctions limiting or stopping output can adversely affect windshield defrosting and defogging performance increasing the potential for a vehicle accident.
The fix
Dealers will replace the semi-automatic temperature control modules with modules containing revised software.
Contacts
System: air conditioner; electronic climate control module. Vehicle description: passenger vehicles equipped with optional semi-automatic temperature control system. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time,should contact ford at 1-800-392-3673. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Mercury dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V007000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.