The problem
In a minor frontal impact, it is possible for the hood latch hook to be damaged and not function properly as a secondary safety catch. This does not meet the requirements of fmvss no. 113, "Hood latch systems."
The risk
Consequence of non-compliance: if the hood is damaged and the hood is not fully latched, the hood could fly up suddenly while the vehicle is driven. This condition can reduce the driver's view of the road increasing the potential for a vehicle accident.
The fix
Dealers will replace the hood latch secondary hook.
Contacts
System: structure; hood assembly; latches. Vehicle description: passenger vehicles. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time, should contact mercedes-benz at 1-800-367-6372. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mercedes Benz dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V010000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.