The problem
The rear suspension axle retention plate can break under normal use, affecting axle alignment.
The risk
This condition could result in loss of rear axle stability affecting vehicle directional control and increasing the potential for a vehicle crash.
The fix
Dealers will remove and replace the axle retention clip plates on affected vehicles.
Contacts
System: suspension; single axle; rear; air suspension. Vehicle description: heavy duty class 8 vehicles. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time, should contact volvo gm heavy truck at 1-800-528-6586. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volvo, White GMC dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V032000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.