The problem
Due to the type of lubricant used in the steering transfer gear assembly, the effort required to turn the steering wheel at low ambient temperatures (less than -30 c) could increase to the point where some drivers would have difficulty in turning the wheel.
The risk
This condition could result in the inability to change the direction of the vehicle while attempting to turn the wheel, increasing the potential for a vehicle accident.
The fix
Dealers are replacing the steering transfer gear assembly with a new assembly having different lubricant.
Contacts
System: steering; gear box. Vehicle description: multi-purpose passenger vehicles. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time, should contact nissan at 1-800-647-7261. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nissan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V034000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.