The problem
Passenger's clothing can unknowingly become caught in the handrails at bus doors when exiting the bus.
The risk
When a passenger's clothing becomes caught in the handrail, and the bus driver closes the door and puts the vehicle in motion,the individual is subject to being dragged by the bus. This can result inserious injury or death.
The fix
Replace or reposition the handrails to stop clothing from being caught. Identify the handrail application. If handrail extends from barrier to step well, no modifications are needed. If handrail extends from barrier to inside wall, kit must be ordered and new handrail installed when received.
Contacts
System: equipment; handrails at bus entry ways. Vehicle description: school buses with outward opening entrance doors. Note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time, should contact amtran at 1-501-327-7761. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ward dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V046000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.