The problem
In the event the engine overheats and the vehicle is operated continuously in that condition, the coolant pressure will rise to a level at which the heat exchanger could leak.
The risk
A leaking heat exchanger will allow hot coolant to escape causing injury to the driver's feet or could steam up the interior of the vehicle temporarily impairing the driver's visibility, increasing the risk of a vehicle accident.
The fix
Dealers will replace the heat exchanger on these vehicles.
Contacts
System: engine cooling system. Vehicle description: passenger vehicles. Owner notification: owner notification is expected to begin note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact volkswagen at 1-800-822-8987. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volkswagen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V115000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.