The problem
The sheet metal panels of both rear doors have openings for the routing of the electrical window regulator wiring. The panel openings have sharp edges that can damage the insulation of the wiring harness.
The risk
An electrical short in the wiring can occur resulting in a possible fire.
The fix
Dealers will install a protective edge cover in both rear door inner panel openings.
Contacts
System: equipment; electric power accessories; windows. Vehicle description: 4-door vehicles equipped with electric window regulators. Owner notification: owner notification is expected to begin note: owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact volkswagen at 1-800-822-8987. Also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Volkswagen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 96V128000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.